Terms of service

Terms and Conditions of Supply of Conquer Crochet

1. INTRODUCTION
Conquer Crochet is owned and operated by Karen Stangroom trading as Conquer crochet Business
School with our business address at 61 Bridge Street, Kington, HR5 3DJJ
Please read these terms and conditions carefully before placing an order. By purchasing services on
this Site, you agree to be bound by these terms and conditions. If you are not willing to be bound by
these terms and conditions, please do not purchase services from this Site.

2. CHANGES TO TERMS
We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and
conditions at any time and each such change shall be effective immediately upon posting.
Please check these terms and conditions periodically for changes.
Your continued use of this Site and purchase of services on this Site following the posting of changes
to these terms and conditions will mean you accept those changes. Please check the terms before
every purchase.
If the revised terms apply to any existing provision of services, we will notify you of the changes.

3. PRIVACY POLICY AND ACCEPTABLE USE POLICY
Registration and other information provided by you is subject to our Privacy Policy and shall only be
used in accordance with it. For more information, please go to our Privacy Policy

4. AGE RESTRICTION
You shall not purchase any services from our Site if you are below the age of 18 years old because
under this age, you do not have legal capacity to enter into a contract.

5. ACCEPTANCE OF ORDER
5.1. These Terms will become binding on you and us and a Contract will come into effect between
you and us only upon our written acceptance of the order issued to you by email (Email
Confirmation) or when we contact you to tell you that we are able to provide the services or
products to you. We are not bound by the order unless we accept it in writing.
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5.2. If there is any conflict between these Terms and any term of the order, the order will take
priority.

6. ENTIRE AGREEMENT
These Terms and the Privacy Policy constitute the entire agreement between you and us and
supersedes all previous agreements, promises, assurances, warranties, representations and
understandings between us, whether written or oral, relating to its subject matter.

7. REPRESENTATIONS
7.1. You acknowledge and agree that by entering into this Contract with us you do not rely on any
statement, representation, assurance or warranty (whether made innocently or negligently)
that is not set out in these Terms or the Privacy Policy.
7.2. You shall not have any claim for innocent or negligent misrepresentation against us based on
any statement in this Contract.
7.3. Except as expressly stated in these Terms, we do not give any representation, warranties or
undertakings in relation to the services. Any representation, condition or warranty which
might be implied or incorporated into these Terms by statute, common law or otherwise is
excluded to the fullest extent permitted by law.

8. PROVISION OF SERVICES
8.1. We will supply the services to you from the date set out in the order for the period set out in
the order.
8.2. We will make every effort to provide the services on time. However, there may be delays due
to an Event Outside Our Control. See clause 14 below for our responsibilities when an Event
Outside Our Control happens.
8.3. We will need certain information from you that is necessary for us to provide the services, for
example, name and email address. We will contact you in writing about this. If you do not,
after being asked by us, provide us with this information, or you provide us with incomplete
or incorrect information, we may suspend the services by giving you written notice. We will
not be liable for any delay or non-performance where you have not provided this information
to us after we have asked. If we suspend the services under this clause 8.3, you do not have
to pay for the services while they are suspended, but this does not affect your obligation to
pay any invoices we have already sent you.
8.4. We may have to suspend the services if we have to deal with technical problems, or to make
improvements agreed between you and us in writing to the services. We will contact you to
let you know in advance where this occurs, unless the problem is urgent or an emergency.
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You do not have to pay for the services while they are suspended under this clause 8.4 but
this does not affect your obligation to pay for any invoices we have already sent you.
8.5. If you do not pay us for the services when you are supposed to, we may suspend the services
with immediate effect until you have paid us the outstanding amounts (except where you
validly dispute an invoice). We will contact you to tell you this. This does not affect our right
to charge you interest.
8.6. If we supply a product to you as part of the services (such as a report, a CD, a DVD, an e-book
or any other form of digital content or any other type of product whatsoever), we will own
the copyright, design right and all other intellectual property rights in such product and any
drafts, drawings or illustrations we make in connection with the product for you.

9. IF THERE IS A PROBLEM WITH THE SERVICES
9.1. In the unlikely event that you are not happy with the services:
a) please contact us and tell us as soon as reasonably possible;
b) please give us a reasonable opportunity to repair or fix any defect; and
c) we will use every effort to solve the problem within 21 working days.
9.2. As a consumer, you have legal rights in relation to services not carried out with reasonable
skill and care. Advice about your legal rights is available from your local Citizens' Advice
Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
9.3. Before we begin to provide the services, you have the following rights to cancel our services:
As these are digital product and immediate access is granted you waiver all rights
to cancel after the course has been accessed.
9.4. If we have completed providing the services, you have no right to cancel, even if this is within
14 days of our email confirmation of your order.

10. TERMINATION
10.1 We may terminate the contract for services at any time with immediate effect by giving you
written notice if:
a) you do not pay us when you are supposed to. This does not affect our right to
charge you interest on late payment; or
b) you break the contract in any other material way and you do not correct or fix the
situation within 14 days of us asking you to in writing.
10.2 You may terminate the contract for services at any time with immediate effect by giving us
written notice if we break the contract in any material way and do not correct or fix the
situation within 14 days of you asking us to in writing.

11. PRICE AND PAYMENT
11.1. Prices of the services are specified on our Site and confirmed on the checkout page. We may
change our prices any time, but that will not affect the prices for confirmed orders.
11.2. Our prices are inclusive of VAT. However, if there is a change in the rate of VAT between the
date of the order and the date of delivery or performance, the rate of VAT that you pay will
be adjusted, unless you have already paid full purchase price prior to the change in the rate
of VAT takes effect.
11.3. Despite our best efforts, there may be incorrect prices on some of the services. If the correct
price is less than a price shown on our site, the lower amount will be charged. If the correct
price is higher than the price specified on our site, we will inform you of this and ask whether
you wish to continue with the order with the actual higher price. If the error in price is
obvious, unmistakeable and mispricing could have been recognised reasonably by you, we
will not be liable to provide the services or products to you at the lower price that was
incorrect.
11.4. If you do not make any payment due to us by the due date for payment, we may charge
interest to you on the overdue amount at the rate of 3% a year above the base lending rate
of HSBC from time to time. This interest shall accrue on a daily basis from the due date until
the date of actual payment of the overdue amount, whether before or after judgment. You
must pay us interest together with any overdue amount.

12. LIMITATION OF LIABILITY
12.1. We are responsible for loss or damage you suffer that is a foreseeable result of our
negligence or our breach of the Terms, but we are not responsible for any loss or damage
that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our
breach or if it was contemplated by you and us at the time we entered into this contract.
12.2. Exceptions to Limitation of Liability
Our liability does not exclude or limit in any way:
(a) fraud or fraudulent misrepresentation;
(b) death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors;

13. CIRCUMSTANCES BEYOND OUR CONTROL
13.1. If there is failure to perform, or delay in performance of any of our obligations under these
Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.
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13.2. Circumstances Beyond Our Control include any act or event beyond our reasonable control,
including without limitation lock-outs, strikes, or other industrial action by third parties, riots,
civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared
or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic,
earthquake, or other natural disaster, or failure of private or public telecommunications
networks.
13.3. If any Circumstances Beyond Our Control affects the performance of our obligations under
these Terms:
13.4. you will be notified as soon as reasonably possible; and
13.5. the time for performance of our obligations will be extended and our obligations under these
Terms will be suspended for the duration of the Circumstances Beyond Our Control.
13.6. If Circumstances Beyond Our Control occur and continue for more than [30] days and you do
not wish us to provide the services, you may cancel the contract. We may cancel the contract
if the Circumstances Beyond Our Control continues for more than [30] days.

14. NOTICE
14.1. Any notice to us should be in writing and sent to us by e-mail Karen Stangroom at
karen@conquercrochet.com
14.2. Any notice to you will be in writing by e-mail

15. MISCELLANEOUS
15.1. We may assign our rights and obligations under these Terms to any another person. If there is
any such assignment of rights and obligation, we will inform you in writing or by email.
15.2. You cannot transfer your rights and obligations under these Terms to any another person
without our written approval.
15.3. This contract is only between you and us. No other third person shall have any rights to
enforce any terms.
15.4. Each paragraph of these Terms are separate and distinct form other. If any court or relevant
authority determines any clauses of these Terms is unlawful, then such determination will
not affect other clauses and all other remaining clauses will remain in effect and full force.
15.5. Our failure to insist that you perform any of your obligations under these Terms, or to enforce
our rights against you, or delay in doing so, does not mean that our rights against you have
been waived and does not mean that you need not comply with those obligations. Any
waiver by us of your default will be only in writing, and it does not mean that we will waive
any of your future defaults.
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15.6. English law governs these Terms and contract between you and us. English courts will have
jurisdiction on any dispute that may arise out of this Terms or contract between you and us.

16. CONTACT US
16.1. For any questions or queries you can contact us at e-mail us at karen@conquercrochet.com